While we do not provide a standalone product design service, we do offer Design for Manufacturing reviews on all approved orders. This means that we work with our clients to help them optimize their 2D and 3D drawings in order to improve manufacturability, resolve design conflicts and lower production costs. Read how to prepare your CAD drawings for manufacturing.
In order to provide an accurate and timely quote, we only accept 3D CAD files in STL, STEP or IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation. Informal communication via SMS, Skype, email, etc., will not be considered as admissible for manufacturing purposes.
In most cases, we respond within a couple of days of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.
Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
Although direct comparisons are difficult, Star Rapid’s prices will be typically 25-45% less for plastic injection mold tools and CNC machined / turned parts when compared to suppliers in North America and Europe.
As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, rapid response and professional results.
Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.
Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer. Request a quote to get more accurate lead times based on your project.
As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.
There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to:
Once your order is confirmed, we will review your design and provide a Design for Manufacturing review, indicating any areas that may require modification in order to improve manufacturability. It’s helpful if you can specify which areas in your design have critical tolerances that must be met and which can be slightly modified if needed to reduce production time and cost. Here are some general tolerance guidelines:
All manufacturing and technical specifications need to be clearly specified in the 2D drawings in order to be followed.
We offer a wide variety of finishing services to achieve almost any look and feel on your parts. We offer treatments for metal, texturing for plastic injection mold tools, painting for metal and plastic, and many more. You can also learn how to specify the surface texture you want in this blog.
Passivation is a treatment that changes the surface chemistry of some kinds of metals. We offer passivation for corrosion protection, durability, cosmetics and more.
Yes. We offer a special vapor polishing service to achieve high transparency for your clear plastic parts.
No, we do not insure deliveries. However, you are free to use your own insurance.
There is no single answer to this question but a few rules apply. For customers in Australia, new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Harmonized System (HS) codes that categorize virtually all commercial trade goods.
Star Rapid’s import and export code for China is 4420945591
Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.
Yes. However, we must explain that our tooling is manufactured to be compliant with our Modular Unit Dies (MUD). This means they are a uniform base size, so the customer must be prepared to receive tools in that size to fit into their own machines.
We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.
Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.
Star Rapid accepts payment in two ways:
For business identification purposes, our DUNS number is 66-455-4306.
Star Rapid’s Hong Kong business registration number is HK 2446855.
Send us a message and we’ll get back to you within 24-48 hours.
(+86) 760 2222 2556
(+852) 2849 4555
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